The “Melian Dialogue,” from Thucydides’ classic History of the Peloponnesian War, is the foundational text of the Realist school of international relations theory. It’s 416 B.C., and the ...
Customer entitlement at restaurants is at an all-time high, making work unsafe and unbearable for many in the industry. The way we think about hospitality needs to change. Khushbu Shah is a writer and ...
In his dialogues with the ancient Greek philosopher, Socrates, a guy named Phaedrus supposedly said, “Things are not always what they seem; the first appearance deceives many; the intelligence of a ...
Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. The customer is the foundation of any successful business.
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